Terms and conditions
ALL ORDERS SHIP WITHIN 3-4 BUSINESS DAYS!!
We are proud to offer the quickest turnaround online! (Please keep in mind that this does not include holidays or weekends.)
Transit time is typically 2-4 business days depending on your location. Please keep in mind that The Background Store is not responsible for unexpected postal shipping delays and unfortunately cannot reimburse shipping costs for delayed shipments.
PLEASE NOTE: We are NOT responsible for weather related delays on expedited shipping and rush orders. Unfortunately, we cannot refund for these delays. If your package arrives late with no explanation, please contact us so we can contact the shipping company.
ORDER CANCELLATIONS POLICY
The background store allows up to 3 hours after placing an order for any order changes or cancellations. Orders canceled within that 3 hour time period will be refunded in full minus the non-refundable processing fee that The Background Store is charged for the transaction. This fee is typically 2.5% and is non-refundable by the payment processor.
Order cancelations requested after the 3 hour grace period will have gone into production and will be charged a small 20% restocking as each order is custom printed to your specific selection. Thank you for your understanding.
The Background Store does not accept returns or exchanges. Each and every backdrop goes through 3 quality inspections before shipping to ensure your backdrop arrives flawless. Each backdrop is a custom printed order and as such are non-refundable/non-exchangeable. In the very rare event that a backdrop arrives damaged or faulty, please contact us within 7 days of receiving your order. Any reports of damage after 7 days of tracking showing delivery will no longer be replaceable. The Background Store reserves the right to request a photo of the issue/damage (we are an internet only business therefore we cannot view the issue in person).
Please note before purchasing that we will not make exceptions to return/exchange for the following reasons:
• WRONG SIZE PURCHASED. Please measure out the size you are purchasing to make sure it will work for your needs. We cannot offer an exchange for wrong size purchased.
• WRONG ITEM PURCHASED. Please be sure to confirm the items in your cart before checking out.
• NOT ABLE TO ACHIEVE GOOD RESULTS IN YOUR PHOTO. Please understand we are not responsible for the results of a customer's photos and photography skills. For example, if a backdrop is printed white (visibly white in person) but you are achieving a tone other than white in your photo, please understand that the backdrop is not at fault. This is a result of lighting, camera settings, white balance, etc. and we cannot be held responsible for poor results. We can, however, assist with any questions and are more than happy to offer any tips to help you achieve the beautiful results our other customers achieve with their backdrops!
• COLOR VARIANCE. Please keep in mind that all monitors are calibrated differently. Every computer screen, mobile device, tablet, laptop, etc are set at different color and resolution settings. Because of this, colors shown on your screen may slightly vary from the actual print. We cannot offer refunds, replacements, or exchanges due to slight color variance.
• NOT LIKING A BACKDROP OR DESIGN RECEIVED. We cannot offer a return/exchange for not liking a design received.
• LIGHTING ISSUES WITH BACKDROPS. All Backdrops are printed on matte PVC material, however, some designs (specifically darker designs) may require lighting adjustments.The Background Store will not be held responsible for the inability to achieve correct lighting on a backdrop (aka light bounce/glare); all backdrops have gone through thorough extensive testing before hitting the shop to ensure results with good lighting are achievable. If you are unfamiliar or uncomfortable with studio lighting, we recommend purchasing a small 2x2 size to test out or sticking to the lighter colored backdrops which do not require lighting adjustments.
• ITEM SHIPPED BACK TO US OR NOT DELIVERED DUE TO AN INCORRECT/INSUFFICIENT ADDRESS. If an item is shipped back to our shop due to an insufficient address (or delivery refusal), we unfortunately cannot provide a refund. Instead, we will require a repayment of shipping costs to ship the item back out to you. Please be sure to double (and triple check!) your address at checkout.
We kindly ask that customers do not provide us with deadlines in their order but instead order accordingly with our current production times.
To provide you with the lowest prices, best customer service, and fastest turnaround times, we have a few policies that we ask our customers to read and agree to before purchasing. Please read all of our policies and shipping information below before purchasing. Thanks again for choosing The Background Store!